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Moisture in Fitbit Blaze sensor

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‎07-10-2018 21:31 - last edited on ‎07-11-2018 04:46 by Moderator Alum

‎07-10-2018 21:31 - last edited on ‎07-11-2018 04:46 by Moderator Alum

Hi,

 

I have had my Fitbit Blaze since November 2017. Last night whilst doing body combat, my Blaze stopped reading my heart rate, which has really disappointed me. When I checked after I was finished I have seen that there is moisture and a white film inside the sensors. This has surprised me given the Fitbit is designed for tracking exercise and a little bit of sweat should not cause this problem. I have been on line and have carried out all of the suggested trouble shooting answers to no avail. How do unresolved this problem and get it fixed because my Fitbit is a really important part of my workout program?

 

Thank you

Tami

 

 

Moderator edit: subject for clarity

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‎07-11-2018 04:47

‎07-11-2018 04:47

Hey @TamsenL great to see you on board.

 

I am sorry to hear about what happened with your tracker's heart rate sensor. I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

Keep me posted. Smiley Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎10-17-2019 13:11

In response to AlejandraFitbit

‎10-17-2019 13:11

Any news on this issue? Have my Blaze since Feb.2016 and I’m pretty happy with it. A week ago the battery started to drain rapidly within ~10h. During a workout it stopped to monitor my heartrate and got hot as hell on my arm afterwards. I assumed the battery is the only thing that could get hot in the device.. I took it to a workshop to check it. They said that all the connections on the circute boards and chips where covered with green plaque - a sign of presence of moisture. They cleaned it, changed the battery and today it worked fine. Now, after my workout, I noticed that the central sensor behind the small window has moisture on it... Well, seems the body of the gadget isn’t realy “splash proof”. The battery - ok, these things must be changed after a while in any devices, but the body itself..? Ofcourse these days no manufacturer is intended to produce everlasting things and a functioning smartwatch for 3,5 years is probably a longrunner 🙂 

If no ideas on the Blaze body issue, are any new models with robust bodies to be expected? Ionic is an old model allready and the Versa looks too sissy 😉

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