09-30-2017 10:18
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09-30-2017 10:18
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Hi,
starting 2 days ago my Blaze will no longer hold a charge. I fully charged it this morning again, and within 30 min it is below half charge. I have retstarted the device.
Also, only one of the green lights is lighting and flashing on the back.
I do wear my Fitbit during exercise, these issues are also happening during regular everyday activity.
09-30-2017 21:13
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09-30-2017 21:13
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Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...
Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1
Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291
http://help.fitbit.com/articles/en_US/Help_article/1799
If that does not help contact support
http://help.fitbit.com/?cu=1
Wendy | CA | Moto G6 Android
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