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Multiple Blaze problems

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‎09-30-2017 10:18

‎09-30-2017 10:18

Hi, 

starting 2 days ago my Blaze will no longer hold a charge. I fully charged it this morning again, and within 30 min it is below half charge. I have retstarted the device. 

 

Also, only one of the green lights is lighting and flashing on the back. 

 

I do wear my Fitbit during exercise, these issues are also happening during regular everyday activity.

Best Answer
1 REPLY 1

‎09-30-2017 21:13

‎09-30-2017 21:13

Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

 

Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

 

http://help.fitbit.com/articles/en_US/Help_article/1799

 

If that does not help contact support
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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