12-29-2017 05:40
12-29-2017 05:40
I just received a Blaze for Christmas and paired it with my phone. I was using an Alta HR before that and would like to keep that one for times that I may want to wear a more "dainty" device. Every time I pull down on my phone screen to refresh it looks for the Alta before it looks for the Blaze. Here is what I have done to try to remedy this:
turned off all-day sync on Alta, left it on on Blaze
turned off always connected on Alta, left it on on Blaze
unpaired Alta on phone, Blaze is paired
The data seems to be correct (steps, hours slept, etc.) it's just annoying to see the Alta as the first choice whenever I sync.
Is there a way that I can set up a primary and secondary device? I don't want to remove it from my phone for those times when I'd like to switch?
12-29-2017 07:29
12-29-2017 07:29
Hello @ChristyDoodle the app should try and sync both, one after the other.
Until Fitbit has confirmed that it knows which tracker is being worn. It usually will first try to sync the last tracker known to be worn.
Once it confirmed that it knows which tracker is recording steps, that becomes the default tracker to sync.
You can always tap settings. Then force the correct tracker to sync.
With the screen pull down, it might take 3 sync cycles to get both tea let's synced up. The app will automatically do these.