Music Control & Sync & Messages

[Lmartin02]

I'm having serious issues with getting my phone and tracker to work together. I've been in multiple support chats about little issues caused by this such as the watch face not showing and the tracker not syncing for days at a time. But these aren't resolving the big overall issue of the tracker not receiving messages, no syncing and not showing any music for days at a time.

[SunsetRunner]

Is the device you are trying to sync to a supported device?

iOS: https://www.fitbit.com/content/assets/onezip/images/devices/Fitbit_SupportedDevices_iOS.pdf

Android: https://www.fitbit.com/content/assets/onezip/images/devices/Fitbit_SupportedDevices_Android.pdf

Windows: https://www.fitbit.com/content/assets/onezip/images/devices/Fitbit_SupportedDevices_Windows.pdf

[Lmartin02]

It's not on that list no... but the box it came in says it works with Android devices not ones from that list

[Rich_Laue]

I would expect the music control to work for a lot more phone's than ate able to sync through, I say this because there is nothing fancy here in that it is simply being used as an input device.

The Music app needs to be playing music, it should note work.

One let is that not all media players currently support this feature.

[Lmartin02]

Yeah I always start the music playing on my phone and then control it from the watch. It usually works but sometimes it just stops working for days at a time:/

[Rich_Laue]

I thought the problem was that it just didn't work.

Some iPhone users found that turning BT off/on resolved this. On Android I need to disconnect and repair.

[Lmartin02]

I've tried that :/. It worked the first time it happened but hasn't fixed it since.