Music control and Notifications are not working

[DeborahS]

Surely I am doing something wrong here...

Music Controls:  I followed the directions provided.... Turned Bluetooth settings on my phone ON and set my Blaze as the paired device.  I set the Bluetooth Classic setting on my Blaze to 'pair' (although I notice that the setting isn't holding over time - it reverts back to 'off' for some reason). On my phone, I started a music app (Pandora or iHeartRadio) to play a song.  On my Blaze, I started an exercise session, and then pulled up the Music Controls screen on the Blaze and it says it's not connected. My Blaze is syncing properly, and I was able to get the GPS piece working fine.  I have already rebooted my phone, but have not rebooted my Blaze (couldn't find the instructions for that).  Not sure what else to try.

Notifications: I have Messaging set as the default message app in my phone settings. In the Fitbit app on my phone, I have 'Messaging' set as my Text Notifications option. Both my phone and my Blaze say that Notifications are on, but when I send a test text message to myself, it doesn't come through on my Blaze. Bluetooth is on.

Note:  I do not have the 'All Day sync' option currently turned on in the Fitbit app, but it appears that it is trying to sync very frequently anyway.... even when I am not clicking the 'sync now' button.

I'm sure I must be doing something wrong with all of this?

Thank you for any insight!

[SilviaFitbit]

@Sameerg I'm glad to hear that your notifications started working. Unfortunately the music control won't work at all until it's a supported device because it has been tested by the engineers. 

Have a great weekend. 

[inorton]

I am now seeing music control working (I had to turn off my bluetooth headset twice and shutdown the blaze) but call notifications are not working well (they arrive 2 minutes after the call has ended) and text message notifications do not appear at all

[JohnKinn]

I can't get my Fitbit Blaze to connect to a Samsung Galaxy S5 for my music. I've restarted my phone and Blaze... still says "not connected" and the music controls are greyed out

[Rich_Laue]

@JohnKinn have you paired your Blaze classic to your phone? This is needed for music control. 

 http://help.fitbit.com/articles/en_US/Help_article/1550/

http://help.fitbit.com/articles/en_US/Help_article/1976/

For notifocation see this document

http://help.fitbit.com/articles/en_US/Help_article/1611/

[Mergathal]

DeborahS,

You need to swipe the Blaze all the way to the right to settings and then swipe up on settings until you see shutdown. This will power off the Blaze. Once you do this, you can then just push the button on the side of the Blaze and it will power back on. This is how you power off and on the Blaze.

[SunsetRunner]

I have a Blaze and an iPhone 6. My all day sync settings are always on. My bluetooth settings are always on. I am not able to get notifications or access music control on my Blaze if the iPhone is in my pocket. However, as soon as I take the phone out my pocket the notifications come to the Blaze; The music control feature will connect at this point as well.

This defeats the purpose of having these features if the only times they are usable are in moments when they are redundant.

Please Help as I am beyond Frustrated! I have called Fitbit Customer Support twice already and non of their over the phone troubleshoots solved this issue. 

[Mergathal]

Unfortunately, what you are describing sounds like and issue with the phone itself. If the Bluetooth signal is dropping off once you put the phone in your pocket, I would guess there is too much interference and/or the signal is weak from the phone itself.

Bluetooth itself doesn't have a large range and a weak signal or other interference can cause issues with its communication.

But I will say that iPhones seem to be somewhat temperamental with fitbit blazes. My gf has an iphone 7 and a blaze and it sometimes just stops syncing to the phone completely and we have to sync it to her old iphone 6 instead and then switch back. We also had sync issues on the iphone 6 as well.

Get Outlook for Android

[SunsetRunner]

Thank you for responding. I'm rather saddened that much more cannot be done to remedy the situation. I suppose I can only hope these problems cease to persist after I make purchase of the new phone in the near future.

Cheers,
Dré

Sent from my iPhone

[SunsetRunner]

Thank you for responding. I'm rather saddened that much more cannot be done to remedy the situation. I suppose I can only hope these problems will cease to persist after I make purchase of the new phone in the near future.

Cheers,
Dré

[NicTeti]

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@SilviaFitbit wrote:

@Jlroesler A warm welcome to the Community! Thanks for the troubleshoot. Currently, Samsung Galaxy S7 Edge isn't in the list of supported devices. I believe that's the reason why the notifications aren't working. 

Please keep an eye on the list because Fitbit is always updating it. 

Thank you for your understanding. 

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That answer is unacceptable. Since you bought and discontinued the Pebble brand I thought Fitbit would have learned to make a good smart watch, but my Blaze is junk. My Pebble would connect to any Phone I threw at it, and you guys at Fitbit shrug off any responsibility by telling people you don't support their phones. This is lazy customer service and a poor excuse for support. My Blaze was $200. It should work without exception. Fitbit, has let me down tremendously. Fitbit has lost me as a customer. I'll be returning my watch. Never again! 

[NicTeti]

Is there a similar fix for music controls?

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@Jlroesler wrote:
All the rebooting and turning off BT and trying again is getting people frustrated. One guy said he and is daughter had been trying different things for days till the figured out how to turn the notifications on from inside the Fitbit app under devices and Blaze. Very deep in the menus and not intuitive.

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[bcarter1235]

New iPhone8 and Surge are connected via bluetooth. Getting text messages on Surge. But Surge won't control music. Says "Connecting" but just times out. I've tried unpairing / repairing, turning off/on. Doesnt work.

[bcarter1235]

yes. getting notifications of text but music control wont work

[Juliantfg]

This solve my music control problem

https://youtu.be/QZZRGD_2HqU

[KelliL70]

I’m having the same problem. My Blaze syncs with my iPhone X but I can’t control the music. I’m an exercise instructor so this is a problem! 

[Rich_Laue]

@KelliL70 does the Fitbit app have permission to run in the background? 

[reb124]

I would like to eliminate some notifications while retaining others:

What i don't want: my fitbit to vibrate every time i get a text message, calls, etc. I also don't want vibrations to remind me to walk while i am working on something

What I do want: Recognition of reaching 10,000 steps for the day and milestones reached.

My impression is that I have to select all or nothing on these items. How can I customize?

[Rich_Laue]

You can not disable the daily goal, vibration. 

You can, by not assigning any active hours, disable your hourly reminder to move. 

On the Fitbit app, simply turn of the notifications for text, phone, and whatever else that you don't want. Keep enabled what you want. 

It is all in your user manual.