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My Blaze HR stop working

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‎07-15-2016 12:52

‎07-15-2016 12:52

My heart rate monitor stop working on my Blaze.  I have tried multiple times to turn it off and on and reset it multiple times and it is still not working.  Can anyone help with this?

 

Thanks

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4 REPLIES 4

‎07-15-2016 14:58

‎07-15-2016 14:58

If you have already done a lot of resets I would contact support


http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎07-15-2016 20:05

In response to WendyB

‎07-15-2016 20:05

Have you done a 2 button reset, or simply do a shutdown from the settings menu? 

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‎07-15-2016 22:52

‎07-15-2016 22:52

My Blaze HR also stopped working a few days ago. And the battery now lasts only 10 to 12 hours. Just last week it was lasting 5 days. Seems like something major is wrong. Any suggestions?
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‎07-16-2016 07:53 - edited ‎07-16-2016 07:57

In response to Modena360

‎07-16-2016 07:53 - edited ‎07-16-2016 07:57

@Modena360 I would try a restart of the Blaze, then swipe over to the settings, tap the screen, swipe down and do a shutdown. 

Restart the tracker by pressing any button. 

Give it a charge and test, if after a few weeks it continues to drain fast contact Fitbit through the link @WendyB provided. 

When charging, do not leave it on the charger once the battery is full, this I closely monitor and usually remove before full.

It also is better for lithium batteries not to go below 20-30%, so in theory when you get the low battery email it is time to charge. Do I follow this advice? Not very well, so I can't fault anyone. 

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