06-30-2016 11:42
06-30-2016 11:42
The past 2 times I've had to charge my Blaze, I wake up to having over 25,000 steps already logged for the day. Even if I sleepwalk (which I don't), I'm not even wearing the Blaze while I sleep...it's on the charge. So why is it logging all of these steps?? When I questioned this the first time, I was told that the site had a glitch. But it just happened again last night when I charged it. My dashboard, the app, the Blaze itself...everything shows that I currently have 32,339 steps for the day. I'd say around 6,500-7,-000 would be more accurate. The other stuff...flights of stairs, calories, miles, etc. are all accurate based on that 6,500-7,000 count.
How do I fix this or keep it from happening in the future?? This makes it look like I'm cheating at every challenge my friends & I do with one another.
HELP!!
06-30-2016 13:13
06-30-2016 13:13
06-30-2016 17:19
06-30-2016 17:19
@LauraMac426 wrote:How do I fix this or keep it from happening in the future?? This makes it look like I'm cheating at every challenge my friends & I do with one another.
Definitely restart the Blaze, just in case its experiencing a glitch.
Aria, Fitbit MobileTrack on iOS. Previous: Flex, Force, Surge, Blaze
07-08-2016 06:24
07-08-2016 06:24
Hello @LauraMac426 welcome to the Fitbit Community! 🙂 As @Rich_Laue mentioned a vibration near the tracker can be the reason why it is recording steps while charging. If you have your heart rate "On" I would suggest to turning it off while charging. Also you can restart the tracker as suggested by @bbarrera and test it the next time you charge it.
Keep me posted!
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