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My Blaze does not count all my steps.

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‎08-15-2017 15:26

‎08-15-2017 15:26

I have had my Blaze for about three months.  It does not count all my steps no matter what I do.  I previously had a Zip that was extremely accurate in step count and miles walked/run.  I have always recorded approximately 2100 steps per mile with a 30.8 stride length.  Using the same course while wearing my Blaze my step count is usually between 1750 and 1820.  To acurately get the distance (1 mile) I have to set my stride length at almost 40 inches.  SInce I am only 5' 4" this is not my optimun stride length.  I have compared my numbers against my Samsung  SFitness app.  The Blaze always shows a step count of 75-80% compared to my Samsung.  I have restarted my Blaze and have shutdown and rebooted several times in settings and am still have the low step count.

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1 REPLY 1

‎08-16-2017 07:02

‎08-16-2017 07:02

A warm welcome to the Community @Dewey1, thanks for troubleshooting this by yourself.

 

If your Blaze is not being accurate, I recommend restarting your tracker a couple of times more, after the restart process walk 100 steps and let me know how many the device registered.

 

Hope to hear from you soon. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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