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My Blaze is not connecting

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‎07-08-2017 00:43

‎07-08-2017 00:43

Hi, I have a Fitbit blaze and I have Chromebook. A few days ago I called Fitbit and they sent me a USB that was supposed to communicate with the Fitbit. I tried doing it but the same thing happened. What should I do? 

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‎07-08-2017 00:57

‎07-08-2017 00:57

Hi, @Mostar, to use the sync dongle they sent you, you need to use the Fitbit Connect software and not the app.  

 

Please go to www.fitbit.com/setup and download the software.

Sense, Charge 5, Inspire 2; iOS and Android

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2 REPLIES 2

‎07-08-2017 00:57

‎07-08-2017 00:57

Hi, @Mostar, to use the sync dongle they sent you, you need to use the Fitbit Connect software and not the app.  

 

Please go to www.fitbit.com/setup and download the software.

Sense, Charge 5, Inspire 2; iOS and Android

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‎07-08-2017 01:17

In response to Julia_G

‎07-08-2017 01:17

Hi, I tried the connecting on my brother's mac but when you get to updating something goes wrought and it says not working?

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