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My Fitbit blaze went black

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‎07-16-2017 09:18

‎07-16-2017 09:18

Was wearing it on a walk and looked down, screen is black and I can. It get it to turn back on.

tried putting in charger nothing.

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3 REPLIES 3

‎07-16-2017 09:55

‎07-16-2017 09:55

Mine did the same thing on Wednesday.  I was reading another post about restarting it by pressing and holding the left button and bottom right button at the same time and was able to get it to turn on this morning... now to see if it will charge

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‎07-16-2017 10:47

In response to KatieS25

‎07-16-2017 10:47

Please contact support

 

Contact Support
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎07-17-2017 06:55

‎07-17-2017 06:55

It's great to welcome you @SunsetRunner, @KatieS25 and @WendyB to see you around.

 

I would like to know if the restart process worked for you? If you haven't try this procedure, I recommend restarting your tracker by doing the following:

 

  1. Press and hold the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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