My Fitbit just died

[ErikaH]

U went for a run this morning, and just as it hit 10000steps (felt it vibrate) and when i wanted to look at my HR the screen was blank. Once i stopped the LED lights were still going but soon after it also stopped. It was fully charged and now I cant get anything from it. Please could someone help?

[ErikaH]

Ok I managed to restart it. But question still remains why did it do it?

[KiloLima64]

I had that happen once and once I reset the Blaze it was fine. Not sure probably some glitch.

[EFTC]

It could be a battery issue or software issue.  Was the battery fully charged when this happens?

[ErikaH]

Battery was fully charged



Sent from my Samsung Galaxy smartphone.

[FerdinandFitbit]

Hi everyone! Great to see you around 😄

@ErikaH I'm sorry this happened to your Blaze. If the battery was full, I would say it should've been a glitch and I would expect it not to happen again. It was great that you were able to restart your tracker. From now on, just keep an eye on it and if you notice that this happens again with a charged battery, feel free to get in touch with the Support  Team for them to take a look and help you out with this.

Let me know if you need anything else!

[ErikaH]

Thanks!



Sent from my Samsung Galaxy smartphone.

[AlejandraFitbit]

It's great to see you around @ErikaH. It's great to see that you obtained a really good response from our friend @FerdinandFitbit. I would like to know if you continue experiencing problems with your Fitbit tracker? If you do, do not hesitate in posting it. 

Catch you later. 

[Signup]

My Fitbit screen is dead. Battery is fully charged and communicating with my iPhone. Green lights are not blinking. Fitbit is still recording activity. Cannot get screen to come back on. Fitbit is less than six months old. Looking forward to some help.

[FerdinandFitbit]

Hi there @Signup. Welcome to the Forums! 🙂

I'm sorry to hear that your Blaze won't respond though...

Have you tried to restart your tracker? You can do this by pressing and holding the left and lower right buttons for about 10-12 seconds. This will make your tracker to reboot and then see if it responds.

If this doesn't help, feel free to get in touch with the Support Team and they will be happy to help you out and get you back on track!

Let me know if you need more help with this!