My blaze wont sync

[Emilytrick]

My blaze wont sync to my phone so I have tried to remove and re install the device but now the phone will only pick up the blaze, I put in the code but that's as for as it goes.

Any tips would be really helpful 

Thank you 

[FerdinandFitbit]

Hi @Emilytrick! Good to see you in the Forums. Welcome aboard! 🙂

I can recommend restarting your tracker. You can do this by pressing and holding the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot and after that, try to set it up again and this should help.

Let me know how it goes!

[DanielPinn]

I have reset my blaze and I still cannot get it to sync. Now the time shown is no longer correct. Any other suggestions?

[FerdinandFitbit]

Welcome to the Fitbit Community Forums @DanielPinn! Great to see you around.

Since you've already tried to restart your tracker and this has not helped, I would recommend setting up your tracker as a new device. For this, open up the Fitbit app on your mobile device, go to the Account section at the bottom right corner and tap on "Set up a new device". Follow the on-screen instructions and see if this helps.

Let me know if you need more help after this.

[DanielPinn]

I've removed the blaze and attempted to add device. It is unable to see it. I've done all the suggestions on the screen plus restarting my phone. It has not been able to sync

[FerdinandFitbit]

Ok, thanks for trying all that @DanielPinn. At this point, I would recommend reaching out to the Support Team guys for them to take a deeper look and provide a more in depth assistance.

Hope they can help you out and to see you back on track soon. Let me know if you need anything else!