help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My fitbit blaze won't sync

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-08-2017 09:54

‎01-08-2017 09:54

I have a Samsung Galaxy S6 Edge and as of yesterday at 11:36am my Fitbit stopped synching. I just got my Blaze for Christmas. Is this typical of this device? What steps can I take to troubleshoot the issue? Thank you.

Best Answer
0 Votes
3 REPLIES 3

‎01-08-2017 10:55

‎01-08-2017 10:55

I just had this issue today. I think it is a result of the new tracker software update they are pushing out. I was able to solve it by going to the settings page on my Blaze and hitting the shutdown softkey. I then hit the left side button to start it back up. after start up I was able to sync with my phone, and I'm now updating my tracker software as I type this.

Hope this helped!

Best Answer

‎01-09-2017 09:27

In response to Hawkclock

‎01-09-2017 09:27

If your little buddy isn't unable to sync after following @Hawkclock awesome suggestion,

 

Feel free to check out the Fitbit Article:

 

Why won't my tracker sync?

 

 

Best Answer
0 Votes

‎01-09-2017 09:30

In response to SunsetRunner

‎01-09-2017 09:30

I was able to sync after following the first suggestion and then after
several failed attempts doing a restart of my phone. Thank you everyone for
your help!

Sexy Diva
Best Answer
0 Votes