Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My screen is frozen

Replies are disabled for this topic. Start a new one or visit our Help Center.
It was functioning, but I can't get it to move off the fitbit Icon. I have pressed the left button and lower right button simultaneously, producing a vibrating sensation, and then, nothing.
Best Answer
0 Votes
5 REPLIES 5

Since restarting is not helping Contact Support.
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer
0 Votes

Now my screen is blank, but the Fitbit Blaze is still functioning, as it's syncing to my cellphone (android type). Even though the screen is blank, when I do the "left click/right click", I feel it vibrate. And when I try to recharge it, it doesn't show the battery icon (and it still blank). The battery image on my Fitbit application show "medium"

Best Answer
0 Votes

Did you contact support like I said?

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer
0 Votes

Great to see you here @RogerF, thanks for troubleshooting this by yourself and @WendyB for stopping by.

 

Since the troubleshoot you tried didn't work, I recommend keeping an eye on your inbox for further assistance.

 

Catch you later. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes

Same thing happened here mid-December. After few days like this, it completely died.
Luckily, it was still under warranty and Fitbit replaced it.

Best Answer