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My steps are gone

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‎08-11-2018 11:27 - last edited on ‎08-12-2018 05:12 by Moderator Alum

‎08-11-2018 11:27 - last edited on ‎08-12-2018 05:12 by Moderator Alum

Did a bit of gardening and then took a quick morning stroll around my neighborhood. Logged about 7,000 steps by 10am, when I checked my Fitbit at 2pm, it said I had walked about 1,200 steps that day.  If never logs when I go up and down the stairs. I have synced it and also restarted it... nothing seems to help. What can I do to fix both issues?

 

Help!

 

 

Moderator edit: subject for clarity

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‎08-12-2018 05:15

‎08-12-2018 05:15

It's great to see new faces @GPMatt25, welcome.

 

Did you manually log any type of activity like "Walk" or "Run"? If you did, I recommend deleting that activity since it might be causing discrepancies in your information. If you didn't, I suggest restarting your Blaze and test it.

 

Let me know the outcome. Man Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎08-13-2018 05:17

In response to AlejandraFitbit

‎08-13-2018 05:17

Thank you for the quick response! I restarted and synched my Blaze, and it actually logged my steps on Friday instead of Saturday. Could this happen if I miss a day of synching my Fitbit? Thank you so much for your support with solving my mystery!

Sent from my iPhone
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