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‎06-19-2016 22:50

‎06-19-2016 22:50

I have replaced my Surge with a Blaze, have removed the Surge from my account,  my girlfriend is using it, she has set up her own account but if we are close by and I get a text message she is also receiving it on her surge. 

How do we stop this from happening?

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‎06-20-2016 01:11

‎06-20-2016 01:11

Hi, @Nautilus, although you have removed your Surge from your Fitbit account, it is likely that your phone's Bluetooth is still remembering it.  Go to your Bluetooth settings in your phone and delete/forget the device.  Then turn your Bluetooth off for 10 seconds.  That should solve the problem.

Sense, Charge 5, Inspire 2; iOS and Android

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3 REPLIES 3

‎06-20-2016 01:11

‎06-20-2016 01:11

Hi, @Nautilus, although you have removed your Surge from your Fitbit account, it is likely that your phone's Bluetooth is still remembering it.  Go to your Bluetooth settings in your phone and delete/forget the device.  Then turn your Bluetooth off for 10 seconds.  That should solve the problem.

Sense, Charge 5, Inspire 2; iOS and Android

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‎06-20-2016 16:56

In response to Julia_G

‎06-20-2016 16:56

Thank you so much for your help. Worked like a dream.

Have a great day.
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‎06-24-2016 06:07

In response to Nautilus

‎06-24-2016 06:07

Hello @Nautilus welcome to the Blaze family!  As @Julia_G mentioned you need to remove the tracker from your account and Bluetooth devices to avoid this from happening. @Julia_G you are amazing, thanks for stopping by! 🙂 

 

Happy stepping! 😉  

Retired ModeratorAngela | Community Moderator

It is health that is real wealth and not pieces of silver and gold! Share your story!

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