New Blaze can't set up.

[donnaraeb]

After comparing this watch to Apple watch I chose the Blaze. It arrived yesterday and is already going back today.  So disappointing. First the app won't load on Windows 10.  Spends 5 minutues searching then says can't find it and stops so I cannot sync. This means when I make changes they don't happen because they need to sync.

Next it freezes every time I choose the day summary.  It will slide up and down but that's it. It won't go to home screen. It doesn't recognize touch except for up and down and the buttons on the band dont' work at all.. So basically I have to stare at the days summary which makes the watch somewhat useless.

so called and they gave me label for my $200 inconvenience to send it back! BOO was really excited but guess Apple watch it is. Costs more but works I am told

Moderator edit: updated title for clarity. 

[Rich_Laue]

@chrisharek since this is a new Blaze, where you able to set it up to your account? If so what type of device,, make amd model is the device?

[chrisharek]

Setup everything just fine. Worked for 2 days. Now won't find tracker. Samsung galaxy 6 edge - android.



ChriSharek

Moderator edit: removed personal information

[AngelaMa]

Hello @donnaraeb, @ratcityrain, @Rich_Laue, @chrisharek and @Nocturnx! It's great to have you here. 🙂 @donnaraeb how are thing going with your Blaze?  @chrisharek if you are having issues syncing your Blaze please try the troubleshoot advised here. 

I'll be around if you have any questions! 🙂 

[chrisharek]

Thank you for this. I chatted with a representative yesterday online and got everything fixed. Thank you again for reaching out.

ChriS

Moderator edit: removed personal info

[AngelaMa]

Hello @chrisharek I'm glad to know you got everything fixed! Hope to see you around in the Discussions board it's a great place to keep up on the latest news from the Fitbit team. 

Happy stepping! 😉 

[kbaum73]

hi angela or anyone---

would u be able to help me out?

i cannot get the blaze past the pairing your tracker screen. and in my phone, it says its connected?

please help

thanks

[Gargantubrain]

My iPhone got stuck on "Pairing your tracker" even for a few minutes after the watch finished drawing the line across the bottom and showed the watch face. After about 5 more minutes I gave up, killed the Fitbit app, and opened it up again. Then everything worked perfectly.

[IEVADB]

I have to say...... This has been a very disappointing product so far; it's not worth the money.  I'm losing steps and floor counts.  Yesterday I had both the Blaze and HR on opposite wrists.  The HR recorded 1/4 more steps than the Blaze that lagged far behind.  Once an hour I walk around the outside of my office building.  With the Charge HR, it recorded the trip to be 850 steps.  This is the second day I've had the Blaze.  One trip was recorded at 527 steps and another recorded at 312 steps for the exact same walk.  Don't get me started on the floors.  I climbed 27 floors today and only 19 were recorded.  I reset the watch a million times and no change.  I called customer service and their answer was to return the watch and get a new one.  I stated it was not "the" watch but their software as numerous people are having this problem.  Customer service stated they were not aware of this problem which upset me even more.  I'm sooooooooo disappointed and truly feel this is horrible product. I wish I didn't give me HR away.  You know what they said, "all that glitters ain't gold" and I definitely feel that way about the Blaze.

[fudge22]

If you walk with your hands in your pockets it probably wouldn't track steps. It all depends on arm movement. Same with going up the stairs I bet. 

I haven't had an issue with floor count or step count.

[IEVADB]

Thank you replying.  I appreciate you taking the time out to do so.

I don't walk with my hands in my pockets and I'm not doing anything differently than when I had my Charge HR which I felt it did an excellent job recording steps and floors.  Reading up on the Blaze from the FitBit Community as well as other outside sources, this appears to be a FitBit software issue.  I've decided to return the Blaze and get another Charge HR until FitBit makes some well needed updates to the Blaze.

[Ralphbassil]

My blaze worked fine for few days and suddenly stopped syncing and heart rate is not working

[chrisharek]

I find my Blaze just doesn't sync sometimes.  I have to wait hours - and then it works. Not sure why.  Wondering if maybe it is "bumped" by my car syncing with my phone or my headphones . . . 

Also, when I run with my Blaze, my distance is shorter than when I walk the exact same route - like off by 10% (0.9 miles when I run and 1.1 miles when I walk the same route).  This is absolutely annoying - especially since I KNOW I'm putting out more effort than it's giving me credit for!  

The Blaze is a good product.  I'm not completely thrilled with its configurability (is that a word?) though.  It's not consistent in syncing, and it's accuracy is annoying.  Whatever, it's helped me lose weight. 

[SunsetRunner]

My Surge went defective so bought a Blaze also, now I don't even want to try and fix Surge as I like the Blaze so much. That's very time consuming to.............

[AngelaMa]

Welcome to the Fitbit Community @kbaum73 and @Gargantubrain! 🙂  @kbaum73 if you are still experiencing issues with your Blaze? If you are please try to restart your tracker by: 

1. Press and hold the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.

Then restart your phone and try to set up your tracker. If after this you are still experiencing issues with the set up process please troubleshoot as instructed here. 

@IEVADB I'm sorry to hear you are returning your Blaze 😞  @Ralphbassil I would suggest to try the restart mentioned above. Then make sure your heart rate settings are "ON" or  "AUTO"  @chrisharek when you run with your Blaze do you use the exercise mode on your tracker or the Connected GPS feature? @SunsetRunner thanks for sharing! 🙂 

Keep me posted! 🙂 

[IEVADB]

Angela

I believe we (FitBit users) all have done what we can to try to fix the problem on our own.  There's only so much resetting one can do.  At this point, I feel the solution to this problem is for FitBit to LISTEN to their users, look into the source of the problem and simply resolve it.  Instead of someone looking into the problem and giving users a clear explanation of what's going on, we have received some interesting explanation from moderators and other users which I've personally found unacceptable and down right ridiculous.  As a new member, I would like to see a bit more accountability from your company instead of the excuses I've received so far.  Facts are, the watch has several bugs that needs to be fixed.  It's a fact that users are not receiving a true FitBit experience.  It is FitBit job to fix it.

[chrisharek]

Continue to have issues sync-ing with my Android Samsung Galaxy 6 Edge.  Just spins and spins . . . reallly diappointing how inconsistent it is . . . 

[Rich_Laue]

@chrisharek have you tried the restart procedure @AngelaMa described above.

I also would suggest restarting the phone, and then if need be go into the settings menu on the Blaze and do a shutdown.

[HAM29]

I have the same issue. It wont sync. It shows it connected by bluetooth and USB but says its not when I try to Sync. I hope its not a faulty product out of teh box. If I have to go back to Best Buy to return it I will not try another brand. Any solutions? Suck that there is no help line. NOT IMPRESSED!

[chrisharek]

Yes. Restarted both the Tracker and the phone.

[AngelaMa]

Hello @IEVADB please take a look at this post from @AndrewFitbit. @Ralphbassil, @HAM29and @chrisharek if you already tried the troubleshooting steps listed here and your tracker is not syncing get in touch with customer support, they can take a look at your tracker's back-end information and provide you a personalized troubleshoot. 

Thanks for stopping by! 😉