New Blaze doesn't respond

[Jake26]

I purchased a new Fitbit Blaze yesterday 31 Aug.  Followed the instructions and placed the device on charge.  I have gone through the setup etc.....  While in the charging dock, the device shows fully charged, so I have taken it out after 2 hours of charging.  When I place the device back on the wrist band, the device is dead.  No life exists.  I have tried the restart while no results.  the device is dead.  I have place it back in the charging dock, and it comes back to life and shows it is fully charged. 

Can some help me or do I just take it back to the retailer and exchange it for a replacement.

Moderator edit: updated subject for clarity

[Odyssey13 · Accepted solution]

Welcome to the forums @Jake26

Fastest way would be to take it back for an exchange. You've done the restart a few days and that is usually the first thing to do with a glitch.

OR

Since you're within the one year warranty and it was purchased from an authorized retailer, contact customer support at this link - click

There is a phone number for the USA, an online chat option and web based email for those out of the area.

Keep us informed.

[shellyok1967]

I bought one (delivered today) & have the same issue - I am totally fed up with the whole thing!

[Jake26]

Hi.  I took the device back to the retailer this morning.  Full exchange.  The new one is still on charge.  It appears to be functioning Okay.  I say this because, before putting it on charge, the device came to life.  While in the charging dock, the update has progressed and completed, it is syncing to my phone.

Thanks

[Odyssey13]

Wonderful news @Jake26

Let us know how things go for you once you're stepping and syncing.

[Odyssey13]

@shellyok1967  did you try the restart of your Blaze?

Let us know.

[shellyok1967]

It won't restart or turn on - it is dead.

Sent from my iPhone

[Odyssey13]

@shellyok1967  if you've tried restarting it a few times, then get with customer service at the link I posted above.

Keep us informed.