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New Blaze not charging

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‎12-30-2017 19:16 - last edited on ‎01-02-2018 08:01 by Moderator Alum

‎12-30-2017 19:16 - last edited on ‎01-02-2018 08:01 by Moderator Alum

 I am unable to get my fitbit blaze to charge. I have had it plugged in for 4 hours , It showed full battery when I had taken it off to give it a try , it went back to empty . and since plugging it back in , it shows it wants to and the battery with one line will be there but then nothing further happens. I was so excited for this new gift and really wanna try it out.

 

Moderator edit: Clarified subject

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‎01-02-2018 08:00

‎01-02-2018 08:00

Hi there @Amuise. Great to have you in the Fitbit Community Forums! 🙂

 

I'm sorry you're having problems with your Blaze not charging as it should and therefore, you not being able to use it 😕 but don't worry, I can help you with this!

 

I've gone ahead and escalated your case to the Support Team for them to get you back on track as soon as possible so that you can enjoy your new buddy!

 

Please just keep an eye on your inbox for further instructions and if there's anything else I can help you with, let me know!

Ferdin | Community Moderator, Fitbit

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