New Fitbit Blaze replacement

[Mike8179]

So this is my story. I bought my first Blaze in December of 2016. I loved it. It was great!!!  However, my battery died in May of 2017. The good news was, it was covered by warranty. I got a brand new one. I continued to like it. It was great. But once again, today my battery died.  I called customer service and now I’m out of warranty and I was told I can purchase a new fit but with 25% off. I couldn’t believe it. I’ve had two fit bits in less than 18 months. None of them have gone a year. I asked to speak to a supervisor who gave me the option for a free replacement (no warranty) or 50% off a new one. I can’t apply the percentages off of the new fitbits. Versa or Ionic. I went with the free replacement So this is it Fitbit world. If this blaze tanks I’m switching to something else. Wish my blaze luck. Anyone else have this issue??

Moderator edit: Clarified subject

[FerdinandFitbit]

Hi there @Mike8179. Great to see you in the Fitbit Community Forums! 🙂

I'm very sorry about the experience you've had with your Fitbit Blaze. I'm glad to hear that our team was able to get your tracker replaced free of charge and would really hope for it not to have any problem and to last longer than your previous trackers.

I've had my Fitbit Blaze for over two years and it's still working, so I would hope it was just isolated cases with your previous trackers and that all will go well with this new one.

If you need any help at any point, feel free to let me know!

[Shawki]

I have had a bad customer service experience , I would like to share it with all of you just to let you know what does  the one year warranty means , it means nothing , its fake .

I bought my Blaze last June 16-2017, and another one for my wife March 2017, and Charge 2 for my daughter June 24-2017 , all are working well , except mine start recognizing me sleeping while I am still at work , at the same time not recognizing my steps count and heart rate is wrong, as well registering me up while I am still in bed, I contacted Fitbit customer service and in about 15 days they asked me to to 15 scenarios to get the watch work , and all failed , then last solution the send me to the Seller , which was Best but in my area in Ottawa, same day ive got that email , I went at 9 am to them they said the new Fitbit Policy is after 45 days , Fitbit is responsible under the one warranty , they called customer service from the shop , and talked to them , they said they will get back to me after Easter Monday , that was March 29th , and until now I received nothing, it seams I am stuck with the non working watch , under one year warranty .

this is Fitbit one year warranty .

[FerdinandFitbit]

Hi there @Shawki. Great to see you in the Forums! 🙂

I'm very sorry about this situation. We're always striving for our users to have the best experience possible. For this reason, I've gone ahead and got in touch with the Support Team for them to get back to you as soon as possible and help you out with this.

If you need any more assistance, let me know and I'll be happy to help!

[Shawki]

thank you for coming back to me on this matter , I appreciate that , how ever I don't thing any changes will occur at this point , I have all the what you need too believe why I am saying this.

this is off today Inquiry (#24305464) 

this is by the phone inquiry:  Fitbit Phone Inquiry: Blaze - Data Accuracy. - #24091477 [ ref:_00D40N2lj._5000b1Ea9GE:ref ]

and all this other than the phone call that was made by Bestbuy customer service on March 29th at 9:30 am .

and after sending all pictures needed and changing wrests from right to left and update the app and reset the watch , as all directed from fitbit customer services reps in a long chain of emails ,with no results , they just kind of kidding me sending to the place where I bought it , and yet they knew that the policy is Fitbit to deal with it after the first 45 days the seller has nothing to do with it . any ways your help and time is much appreciated , and I hope you can help me with this , as I lost my faith .

[FerdinandFitbit]

Again, I apologize about all this situation @Shawki.

I will personally be monitoring your case until we get a resolution for you. Please keep an eye on your inbox, I would expect our team to get back to you today.

Let me know if there's anything else I can do for you!

[Shawki]

and sorry I missed to tell you that the only answer I ve got at the end by the email when they directed my to Best Buy , that your engineers are looking after this problem , which it is not suppose to be my concern , if engineers are looking after it or not, the smart watch as recommended by my cardiologist and I choose to go with fitbit for me and my family but now I regret it honestly , and I am so sorry that I reached this point , in fact I am noticing that there is no more BLAZE on you r website , is it discontinued ??? you know what ? never mind why I am asking any ways , I am not buying  a new one . sorry 🙂

[Shawki]

thank you So Much Sir

I appreciate that .... a lot 😉 🙂

[Shawki]

Good day Sir

thank you again for helping me out with this , it seams it worked , I just received and email to replace the display the pebble for free or pay 50% of a whole new one . I replied to the email by choosing the display where the problem is , and they replied right away with a tracking number so it is shipped the minute I send the email.

thank you so much , you made my day today , and your help is so much appreciated .  

you have a wonderful day Sir

[FerdinandFitbit]

Yay!!!! 😄 I'm really happy to hear that @Shawki!

I hope you receive your replacement soon and that way we'll have you back on track! If you ever need help with anything else, let me know and it will be my pleasure to help you out!

You have yourself a wonderful day!

[Bridal]

Two Fitbit charge HR breakdowns to be replaced (after warranty of course] with a Blaze which went black at exactly 6 months old.  New one on the way but if it happens again I am out

[Kristilea33]

I had no luck with customer service either. This is my third blaze. They certainly don’t last long. My fully charged battery lasts about five minutes. My husband said he wants me to try another product. He said I’ve been through way too many fitbits that last around 6 months a piece. Very disappointing because the blaze is expensive!!!

[FerdinandFitbit]

Good to see you in the Forums @Bridal! 🙂

I'm sorry about the issue with your tracker but I'm glad to hear that a replacement is on its way and I hope it works great for you!

@Kristilea33, I totally understand and I'm sorry that our Support Team didn't help you as you'd expect. If there is anything else that I might be able to help you with, feel free to let me know!

[Nananizzle1986]

 Could someone please look into weather my new fitbit blaze replacement has been shipped as have had no confirmation email.

[Chris_Cross]

YES and i love my Blaze but when i asked to speak to their supervisor they said something inaudibly and HUNG UP????

The Second time i got so frustrated and hung up and i LOVE Fitbit i just want my working Blaze. How should I proceed on this?

I had given up