New & Blank Screen

[sherryberrykix]

I just bought my blaze tonight, plugged it in for a little bit, got it to sync with my phone and put in the 4 digit code, and it was updating.  I dont know if it finished or what happened because the screen is just blank and it doesnt respond to holding the buttons down to reset or putting in the charger cradle or anything.  

Any suggestions?  Ive restarted my phone, it still cant find it probably because its blank?  

I have a samsung galaxy note 5

[Rich_Laue]

Holding the left and lower right button on the Blaze for about 15 seconds doesn't do anything?

If not then i would reach out to fitbit.

[sherryberrykix]

It does not. It's like it went dead during the update, it started it in the charging cradle. Got it for a trip next week so may try to exchange it since I don't have time to wait for a replacement on something that should have been working. Left it in the charger for a few more hours and still nothing

[Rich_Laue]

The quickest way would be to exhage it at the place of purchase. Other than that it would be to reach out to Fitbit..

[AngelaMa]

Hello @sherryberrykix and @Rich_Laue, it's great to see you around! 🙂 @sherryberrykix is your Blaze working properly now? Did you reach out to support? 

Keep me posted! 🙂 

[sherryberrykix · Accepted solution]

Thanks, I forgot to update!  I brought it back to Target since it seemed to die in the middle of the update and never turn on or work again.  They let me exchange it and the new one worked fine right out of the box! 🙂

[sherryberrykix]

I got a nice new band on it too 🙂

[AshishSachdeva]

Hi I bought blaze yesterday morning from Dubai duty free shop; when I reached home Lusaka (Zambia) while doing setup it had shown the screen as shown in youtube but while updating the Fitbit Blaze which was asked during setup To do so and I left the iPad Air and blaze to get updated as it was written when I came back after short while iPad Air was ok but Blaze screen went off ... I made it to charge but nothing popped up so far.. Please help

[Rich_Laue]

@AshishSachdeva please try the restart mentioned above, by holding down both the left and lower right buttons simultaneously.

[AshishSachdeva]

@Rich_Laue I have tried this too it is not working.. please suggest me
anything else can be done

[Rich_Laue]

Sorry in your previous post there was no mention of you trying anything, so I had to start from step one.

Then as stated above, I merged your post so you'll see what to do, your next option would be to reach out to Fitbit or exchange it at  the place of purchase

[AshishSachdeva]

Thanks, predicament is as such I bought this band from Duty free and I am not going to Dubai at least not this year and second Fitbit doesn't have operation in Zambia.

If anyone can advise what can be done...

[Rich_Laue]

When you go to  http://help.fitbit.com/?cu=1 what phone number do they give you? This is supposed to post the number closest to the location of the user. They also have the option for email, voice over Internet, and twitter.

[AshishSachdeva]

Thanks for the suggestion!
Contacted fitbit and they found me the solution too. Must say very impressive customer sales service... though I haven't used the tracker but got a satisfaction of posessing it.

[Rich_Laue]

May I inquire what this solution was @AshishSachdeva so that we can mark the thread solved, with the solution that weekend for you?

I'm glad they are helpful, and that your in business.

[AngelaMa]

Hello @sherryberrykix, @AshishSachdeva and @Rich_Laue it's great to have you here! @AshishSachdeva I'm glad to hear customer support helped you get back on track!  They are the best 

Thanks for stopping by!