help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

New blaze won’t charge

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-29-2017 07:52

‎11-29-2017 07:52

Just unpacked new blaze, put battery in charger, plugged in USB and nothing is happening. Still on the Fitbit/setup screen. Any suggestions?  Battery too low to set up. 

Best Answer
0 Votes
1 REPLY 1

‎11-29-2017 08:04

‎11-29-2017 08:04

It might be charging. The setup message is the only thing it will display until the setup is complete - you won't get a charging indicator until then.

 

Give it an hour or so then try the setup again. If that doesn't work try a different USB power source such as a wall charger used for a phone.

Best Answer
0 Votes