New blaze won't turn on

[keith8henderson]

new blaze won't turn on but lights up when in charger any ideas why it won't turn on out of charger 

Moderator edit: format

[DavideFitbit]

Hello @keith8henderson, welcome to the Community forums.

Thank you for the information provided regarding the Blaze that is not responding when off the charger. 

If the device is charging, but the screen is completely black, make sure that you've completed the restart procedure described here. This has been useful to other users experiencing something similar. 

Please keep me posted on the outcome.

[keith8henderson]

Thanks for reply but as soon as I take it off charger it won’t start up so can’t get to setting page to restart

Sent from my iPhone

[DavideFitbit]

Hi @keith8henderson, thank you for your reply.  

I've proceeded to send your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. Please keep an eye on your inbox. 

Let me know about the outcome. 

[keith8henderson]

Can’t sort it so have been offered half price new one .

Sent from my iPhone

[DavideFitbit]

Thank you for the update @keith8henderson, I'm sorry to see that it wasn't possible to find a solution for this, but it's good to know they've offered you a replacement.  

Let me know if you have further questions.