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New phone

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‎04-18-2019 03:11

‎04-18-2019 03:11

I purchased a new phone and want to import my Blaze data from my old one. It failed to include former data when I signed in to the website.

 

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‎04-18-2019 05:52

‎04-18-2019 05:52

Welcome to the forums!

 

When you signed in you must use the original email you used on the old account to retain all your information. Did you or are you using a new one?

 

New one will start a new account.

 

Let us know!

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎04-19-2019 08:34 - last edited on ‎05-24-2024 06:21 by Fitbit Moderator

In response to WendyB

‎04-19-2019 08:34 - last edited on ‎05-24-2024 06:21 by Fitbit Moderator

Hi @Markeric5 welcome on board! Hi @WendyB, thanks for stepping by.

@Markeric5, congratulations in getting a new phone! As @WendyB mentioned, you'll need to log in to your existent account using your email address and password, so you can access your old data, rather than creating a new account. In case you're already logged in to the new account, log out from the Fitbit app so you can log in again using the original email address.

Please try these steps and let me know the outcome.

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