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New product won't set up

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‎06-09-2017 16:41

‎06-09-2017 16:41

I seem to have an account but I can't get the product to complete the update.  It just keeps giving me a message that the update failed and I should try again.  I've tried about 10 or 15 times.  I've shut off my firewall in case that was the issue.  But I simply can't get past the first screen.  Do I need to return the product?

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‎06-12-2017 05:09

‎06-12-2017 05:09

A warm welcome to the Community @Margmm and thanks for troubleshooting this issue by yourself.

 

I would like to know if you keep having inconveniences setting up your tracker? If you do, please restart your Blaze and confirm you are doing the following to set it up from your Fitbit app:

 

  1. From the Fitbit app dashboard, tap or click the Account icon.
  2. Tap Set Up a Device.
  3. Choose your tracker and follow the onscreen instructions to continue.

 

Hope to hear from you soon. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎06-12-2017 13:53

In response to AlejandraFitbit

‎06-12-2017 13:53

Spent about 2 hours on the phone with a client rep and he couldn't get it to work either.  Suggested that sending me a dongle might help as he thought my bluetooth connection was not working.  Anyway, after about  day fiddling on my own, trying another computer (didn't work...said my battery was too low which couldn't have been the case since the unit had been in a charger overnight) I tried downloading the app to my Ipad.  That worked.  Now I'm trying to figure out how to get it to track my yoga exercise.  Can't seem to find a way to do that.  If you have a link for me to read, I'd appreciate that.

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