help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

New to Fitbit, 2 Questions

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-17-2016 21:18

‎04-17-2016 21:18

1) About 20% of my work day is pushing or pulling carts so my hands are stationary.  How will this affect the steps measured by the Blaze?

2)  I looked at the Blaze to see how many steps I did in a particular day and it gave me a reading that was higher than the reading in the app on my phone.  When I looked back at the Blaze, the reading on that was adjusted to match the lower reading on the app.  Any insite why would be appreciated.

 

Thanks,

Andy

Best Answer
0 Votes
3 REPLIES 3

‎04-18-2016 01:25

‎04-18-2016 01:25

With the Blaze on your wrist, a stationary wrist will mean a 0 step count as you might expect since it can't count movements it doesn't see.

Without knowing where your phone app got the steps from, it's near impossible to form a theory on quite what's happening there. Sorry.

Mike | London, UK

Blaze, Surge, Charge 2, Charge, Flex 2 - iPad Air 2, Nokia Lumia 925 (Deceased), iPhone 6

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎04-19-2016 05:43

In response to MikeF

‎04-19-2016 05:43

Hello @ANoff welcome to the Fitbit Community! It's great to have you here 🙂  Your tracker counts your steps when you are pushing a stroller or a shopping cart, but because your hands are not moving your step count may be lower than usual during this activity. Regarding your second issue just to confirm, when you mention the app on your phone do you mean the Fitbit app? If it is, then can you please let me know where are you seeing the lower reading you mentioned?  @MikeF thanks for your cooperation! 😉 

Retired ModeratorAngela | Community Moderator

It is health that is real wealth and not pieces of silver and gold! Share your story!

Best Answer
0 Votes

‎04-19-2016 09:37

In response to AngelaMa

‎04-19-2016 09:37

Anoff, it depends on what kind of surface you push and pull on.  I know Andela and ther other comment say that a stationary wrist = 0 steps, but I will add that if a vibration is felt while pushing something it will count steps.  2 perfect examples for you, first.....pushing my lawnmower (not self propelled) my steps are counted and my hand never leaves the handle. Second.....pushing my 2 year old's cart with the long fixed handle counts steps when i push on sidewalks, again, I have to assume it is because of the vibration felt.

 

When I push a cart in a grocery store, no steps, but the exact same holding positing and same push with a lawnmower counts steps 100% of the time for me.

 

SO if you are ona  smooth surface your steps will definitely not count.  If you are outside they might possibly count.  Hope this helps.

Best Answer