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No confirmation email for problem with Blaze

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‎11-09-2016 00:27

‎11-09-2016 00:27

I bought a fitbit Blaze and after only having it for a day it stopped working.

It is stuck on the logo screen. I have tried to turn it off as suggested on other discussions, but nothing happens. This was a week ago.

I have emailed fitbit support twice, 1 week ago and again today and both times i have not received an email confirming they have received my message. I have also heard nothing from fitbit. 

Please help! 

 

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‎11-09-2016 05:46 - last edited on ‎08-08-2025 08:14 by Fitbit Moderator

‎11-09-2016 05:46 - last edited on ‎08-08-2025 08:14 by Fitbit Moderator

Hi there @mefit_4. Good to see you in the Forums! 😄

I'm sorry to hear that you're having issues with your Fitbit Blaze. Have you by any chanced tried not to turn it off but to restart it? You can restart it by pressing and holding the left and lower right buttons for 10-12 seconds and this will make your tracker to reboot. If after that it's still not working I'd say you can get back with Support for them to take a look.

Now, since you already contacted them but you've not heard back from them, you can try calling. The number to call is (877) 623-4997 M-S 4am-9pm (PT) for them to confirm that they've received your email and for getting a quicker resolution on this.

Hope to see you back on track soon and if you need any more help, let me know! 🙂

Ferdin | Community Moderator, Fitbit

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