250 step activity goal.

[ChelseaGirly]

My 250 step activity: feature has stopped working it doesn't notify me within 10 minutes the end of the hour and when I do the 250 steps it doesn't record them. Anyone else have this problem?

[FerdinandFitbit]

Hmmm... I've not experienced anything similar but I can recommend restarting your tracker. For that, press and hold the left and lower right b uttons for 10-12 seconds and it will reboot. After that, keep an eye on it and see if it makes any difference.

Let me know how it goes. Good to see you in the Community @ChelseaGirly 🙂

[ChelseaGirly · Accepted solution]

Thanks, I'll give it a go!

Sent from Veronica's iPhone!

[FerdinandFitbit]

Not a problem @ChelseaGirly 🙂

Keep me updated and let me know how it goes!

[Steppingup1972]

I have the same issue with 250 not working. I have an Alta. I pushed reset on charger 3x like instructed. I deleted Fitbit app. Nothing has worked. Any other advice?

[FerdinandFitbit]

Hi @Steppingup1972. Good to see you in the Community! 🙂

Have you tried to set up your tracker as a new device?

For that, you just need to go to the Account section at the bottom right corner of your dashboard in the app. Choose the option that says "Set up a new device" and follow the on-screen instructions and after that, try it out and see if this makes any difference.

Let me know how it goes!

[Steppingup1972]

I tried. I cannot get it to go past searching. It goes to a screen that says not working turn Bluetooth off and back on. I tried that and tried a second time after doing that turning phone off and back on with no success. It is plugged in and charging indicated by the lines on the battery status.

Sent from my iPhone

[FerdinandFitbit]

Thanks for getting back @Steppingup1972. Since you've already tried to restart your tracker and have also troubleshot the app to no avail, I would recommend getting in touch with the Support Team directly for them to take a deeper look and see what could be causing this.

Let me know how it goes or if you need any more help!

[Atillotson]

How would you restart a Fitbit flex?? I can't get past maybe 4 hours of having 250 steps and I am active all day. So I know I'm getting 250 an hoir. Help please.

[Rich_Laue]

@Atillotson lets look to Fitbits online help and this document, or your user manual.

[FerdinandFitbit]

Hey @Atillotson!  Good to see you in the Fitbit Community! 😄

Restarting your Fitbit Flex is really easy! Just put your tracker to charge as you would normally do and once it's charging, you will notice a little hole in the back of the charger. With the help of a toothpic or a paper clip or anything that fits in the little hole, insert the toothpic or paper clip for about 5-7 seconds and this will make your tracker to restart.

Hope you find this helpful. Anything else you may need, let us know!