No sleep tracking

[fridgitator]

I previously had a Charge that wouldn't track sleep. I recently replaced it with a Blaze. It won't track sleep either. I'm really getting frustrated. Any help welcome. Thanks.

[FerdinandFitbit]

Hi there @fridgitator. Great to see you in the Community Forums! 🙂

I'm sorry your Blaze is not being very helpful at tracking your sleep though 😕

What is exactly happening? Is your tracker recording your sleep inaccurately or it's not tracking your sleep at all? Is ther a chance you can share a screenshot of how your sleep logs look like?

[fridgitator]

This is as good as it gets on my dashboard .

[Rich_Laue]

Hello @fridgitator what hasn't been asked, is your sleep setting on normal or sensitive.

I find it interesting that it dects sleep without displaying any time.

[fridgitator]

It's set on Normal.

[fridgitator]

I give up. It's going back to the store tomorrow. I'm replacing it with a Samsung Gear Fit2. Currently charging, so I won't know til tomorrow if all the features work.

[FerdinandFitbit]

Thanks for getting back @fridgitator!

There are acouple of things I can suggest. The first one would be to restart your tracker. You can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot and it should all work fine from there.

Also, what @Rich_Laue asked. You can go into your account and change the sleep sensitivity and from here. You can take a look at this post that should help for the matter.

Let us know how it goes!

[fridgitator]

Thanks for your response. I reset the original one several times. Fitbit replaced it twice. Several weeks ago, I upgraded to a Blaze. None would track sleep no matter how many times they were reset. I returned it and replaced it with a Samsung Gear. It worked fine right out of the box. Sorry, but I just couldn't get one of yours to work.

[FerdinandFitbit]

I see and don't worry, I totally understand.

Thanks for getting back @fridgitator and hopefully in a near future we can have you back in the Fitbit family! The most important thing here is that you can keep a healthy lifestyle regardless of what tracker you're using so as long as you're achieving your goals, that's what counts the most 🙂

Anything else you might need in the future, let us know. We'll be happy to help!

[fridgitator]

I'm baaack! Used the Samsung device until the battery failed. As much as I liked some of the extra features that it had, The actual health tracking parts of it were lacking by comparison, and they don't offer a web site to reference. I moved up to a Versa, so now I have all the features I've been missing, and I can also receive texts and launch drones, etc without picking up my phone. I haven't had it long enough to know how well the sleep tracking works, but I'm sure it works better than theirs.