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Not Receiving Weekly Summary

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‎06-21-2016 13:10

‎06-21-2016 13:10

I've stopped receiving my weekly summary e-mail. I checked my settings and it's still set to send the summary. Any suggestions on how to get it to start sending it again?
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3 REPLIES 3

‎06-22-2016 10:24

‎06-22-2016 10:24

I had to contact Fitbit @ HTTP://contact.fitbit.com

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‎06-22-2016 12:28

In response to Rich_Laue

‎06-22-2016 12:28

Thanks - I e-mailed them yesterday 🙂

Sent from my iPad
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‎06-24-2016 05:30

In response to Sheri1234

‎06-24-2016 05:30

A warm welcome to the Community @Sheri1234 and @Rich_Laue thanks for stopping by! Woman Happy If you are not receiving your weekly summary, I recommend checking your settings by doing the following from a computer:

 

1. Go to settings

2. Go to Notifications

3. Check that the weekly summary is selected

4. Sync

 

I hope this helps, let me know the outcome. Woman Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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