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Not able to complete initial firmware upate

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‎12-01-2016 13:24

‎12-01-2016 13:24

Hi there,

 

Got my blaze yesterday , looks good, feels good, synced with my android phone (HTC  One M8) ok, but shows I need to update firmware - have turned blutooth on and off, reset the app, reset the fitbit, no good. The red ! keeps coming up - sometimes it will start with a progress bar showing on the phone and fit bit but then it stops. I haven't been able to get past the fitbit set up screen  on the fitbit which is a bit frustrating.

 

I've also tried attaching it to my pc laptop but can't see how to update it this way - any suggestions?

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‎12-01-2016 20:07

‎12-01-2016 20:07

Welcome to the forums @Beldaz78

 

Directions on how to update on a computer - click

 

If you can't get it to update, get with customer support.

 

Let us know what happens.

Stepping in the U.S.A. since September 2013. Android 14

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‎12-02-2016 03:53

‎12-02-2016 03:53

Welcome to the Community @Beldaz78 and @Odyssey13 thanks for stopping by and the instructions provided.

 

Could you please provide me with a photo of your tracker's display? In the meantime, you can restart your Blaze and as mentioned follow the update procedure from a computer.

 

Hope to hear from you soon. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎12-02-2016 14:44

In response to AlejandraFitbit

‎12-02-2016 14:44

Thanks for the replies. I managed to update via a friend's iPhone just fine. I am having difficulties syncing with my HTC. It will do it but hit and miss. Seems the HTC one m8 should be more compatible, it links fine with other Bluetooth devices in the house. 

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