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Not able to login app

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‎05-28-2018 09:53

‎05-28-2018 09:53

Since long time not able to login  app & so not able to synchronised  watch

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‎05-29-2018 06:56 - last edited on ‎07-24-2025 10:37 by Fitbit Moderator

‎05-29-2018 06:56 - last edited on ‎07-24-2025 10:37 by Fitbit Moderator

Hi there @Mamta1970. Good to see you in the Fitbit Community Forums! 🙂

I'm sorry you're having problems logging in to your app and as a consequence of this, of your Blaze not syncing 😕

I would like to know first of all, what phone you're using to sync your tracker. Also, when you try to log in  but fail to do so, do you get any error message from the app or from the phone itself as per why you're not able to log in? Have you tried updating the app to the latest version? What about your phone's OS, is it up to date?

Please confirm that information and I'll be happy to help you out from that point. Anything else, I'm here to help!

Ferdin | Community Moderator, Fitbit

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