Not finding blaze since update

[cheshirejo]

I did yesterday's update and since then app can't find my blaze.

Disconnected blaze but now it can't find it to reconnect it!!!

Tried switching off Bluetooth and restarting phone but nothing

Any suggestions???

Plus anyone know why live chat has disappeared for U.K.??

[FerdinandFitbit]

Hi there @cheshirejo. Welcome to the Forums! 🙂

I can also recommend restarting your Blaze by pressing and holding the left and lower right buttons for 10-12 seconds. This will reboot your tracker and after that, make sure to go to the Account section on your app located at the lower right corner of your screen and then, tap on the "Set up new device" option and follow the on-screen instructions to complete  the process.

Now, about the chat option, I'm not sure why it's not showing for you. Is it working by now?

Let me know how this goes!

[invaderzimpoo]

I am having the same issue. Granted this didn't happen RIGHT after the update but since the 12th it hasn't sync'd with my phone. I have restarted my blaze, hard restarted it, turned wifi and bluetooth on and off on the phone, and then finally deleted the blaze from my profile and cannot add it back now. Any suggestions would be appreciated.

[FerdinandFitbit]

Hi @invaderzimpoo. Welcome to the Forums! 🙂

Do you get any error message when trying to pair your tracker again or it just keeps looking for it?

If after a few restarts and trying to set it up as a new device it doesn't find it, I would say you can feel free to get in touch with the Support Team for them to take a look and see what is going on here and get you  back on track.

Let me know how it goes!