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Not receiving call notification on Samsung S8

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‎04-05-2018 02:50 - last edited on ‎04-05-2018 05:26 by Moderator Alum

‎04-05-2018 02:50 - last edited on ‎04-05-2018 05:26 by Moderator Alum

I have recently purchased a Blaze and connected it to my Samsung S8, everthing is working ok apart from i'm not not receiving call notifications on my device. Im receiving text,whatsapp and email notifications ok. Any help please.

 

Moderator edit: Clarified subject

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‎04-05-2018 05:26

‎04-05-2018 05:26

Welcome to the Fitbit Community Forums @SunsetRunner1 🙂

 

I'm sorry you're having problems with your call notifications not coming through on your Blaze. I can suggest a couple of things.

 

-Refresh Notifications:

1. From the Fitbit app dashboard, tap the Account icon and then, your device image.
2. Tap Notifications.
3. Turn off all notifications

4. Restart your phone.
5. Open the Fitbit app and turn notifications back on.


Notifications should work as expected after your device syncs. If they don't, continue with the following:


-Set Up Notifications Again:

1. Tell your phone to "forget" your device, removing the connection between the phone and the Fitbit device.
-On your phone, go to Settings, then to Bluetooth and find your Fitbit device in the list.
-Find an option to forget the device.
2. Open the Fitbit app and set up notifications again.

 

This should work and if it doesn't, please let me know and I'll be happy to help you out! 🙂

Ferdin | Community Moderator, Fitbit

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