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Not receiving notifications on Fitbit Blaze

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‎02-22-2019 12:10 - last edited on ‎02-25-2019 05:53 by Moderator Alum

‎02-22-2019 12:10 - last edited on ‎02-25-2019 05:53 by Moderator Alum

I can no longer get notifications for WhatsApp, messenger, text messages or Facebook. I have Facebook and messenger displaying in the Fitbit app for notifications but can no longer see text messages or WhatsApp. Any ideas??

 

Moderator edit: Updated title for clarity

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‎02-25-2019 05:52

‎02-25-2019 05:52

Hey there @Bertie1010 , welcome to the Fitbit Community Forums! 🙂

 

I'm very sorry to hear that you're having problems getting your notifications on your Fitbit Blaze. I'd like to help you out with this.

 

I'd like to provide some suggestions in the case you've not tried them.

 

-Make sure you're using a compatible mobile device. To see the list of compatible devices, you can click here.

-Give your Blaze a restart.You can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot

-Make sure you're on the latest version of the Fitbit app and the latest version on the OS of your compatible mobile device.

-If you're still having problems, you can try to remove your tracker from the Bluetooth devices. For this, go to the Bluetooth settings on your phone. On your connected devices, look for your tracker. Tap on it, then choose the option that says "Forget this device". Then, proceed to set up your tracker as a new device.

-For this, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.

 

Hope that this helps and if you need more help, feel free to let me know!

Ferdin | Community Moderator, Fitbit

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‎02-25-2019 13:02

In response to FerdinandFitbit

‎02-25-2019 13:02

Hi

I have tried all you have suggested and the only notification I receive is Facebook, Fitbit and Instagram. Nothing for texts, Messenger or WhatsApp, the apps are not appearing at all under App Notifications on the Fitbit app. I used to get these and now I can no longer get them.

This is a little frustrating. My phone is an IPhone 7 Plus and all software is up to date along with the Fitbit app.

Please advise

Thanks

Jo

Sent from my iPhone
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