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‎01-06-2020 17:45 - last edited on ‎01-10-2020 11:29 by Fitbit Moderator

‎01-06-2020 17:45 - last edited on ‎01-10-2020 11:29 by Fitbit Moderator

After updating to iOS 12.4.4 (iphone6) I am not able to sync and get notifications. I tried to reintroduce the blaze to my iphone but the Bluetooth doesn’t find my blaze. 

I am syncing through my iPad (iOS 12.4) at the moment which I am not going to update my iPad till this issue gets resolved. Please advise.

 

Moderator edit: Subject for clarity 

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‎01-10-2020 11:29

‎01-10-2020 11:29

Welcome to the Community Forums @haleh, sorry for the delayed reply.

 

Thanks for bringing this to my attention and the details that were shared in your post. If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Blaze are correctly configured. After verifying this, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes. 

 

Keep me posted and let me know if you have any additional questions.

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‎01-10-2020 19:46

In response to RicardoFitbit

‎01-10-2020 19:46

Thanks for reaching out. I have done all the steps of troubleshoot. I also removed the fitbitblaze from my connection but I am not able to re-introduce it to my Fitbit anymore. Since I updated my ios the blue tooth connection with Fitbit doesn't work. 

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