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Not receiving notifications

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I disconnted, shut off, repaired and i still can't recieve my text messages.  I can sync to my playlists/ Itunes and Spotify, but no texts come through.  I have notification ON as well..  Sorry this may be already answered somewhere but to overwhelming trying to "find" the answer. 

 

Iphone 6 - bluetooth finds Blaze Classic.  This worked before, stopped working with in a week or so.

 

 

Moderator edit: subject updated for clarity

Best Answer
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1 BEST ANSWER

Accepted Solutions

A warm welcome to the Community @Shellysolberg. Thanks for troubleshooting this inconvenience by yourself. If you are not receiving texts notifications, I recommend following these steps from your iOS Fitbit app:

 

  1. Restart your tracker.
  2. On your mobile device, go to Settings > Bluetooth.
  3. Turn off Bluetooth, wait 10 seconds, and then turn it back on.
  4. Reboot your mobile device.

If you're still not receiving notifications, set up notifications again:

  1. Tell your mobile device to "forget" your tracker:
    1. On your mobile device, go to Settings > Bluetooth.
    2. Tap your tracker and then tap Forget Device.
    3. Log out of the Fitbit app.
  2. Reboot your mobile device.
  3. Restart your tracker. 
  4. Turn on notifications for your tracker:
    1. Open the Fitbit app and tap Account.
    2. Tap your tracker.
    3. Find an option to turn on your notifications

 

If the problems continues, feel free to contact our support team. For a faster response you can contact them via phone or chat.

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

View best answer in original post

Best Answer
2 REPLIES 2

A warm welcome to the Community @Shellysolberg. Thanks for troubleshooting this inconvenience by yourself. If you are not receiving texts notifications, I recommend following these steps from your iOS Fitbit app:

 

  1. Restart your tracker.
  2. On your mobile device, go to Settings > Bluetooth.
  3. Turn off Bluetooth, wait 10 seconds, and then turn it back on.
  4. Reboot your mobile device.

If you're still not receiving notifications, set up notifications again:

  1. Tell your mobile device to "forget" your tracker:
    1. On your mobile device, go to Settings > Bluetooth.
    2. Tap your tracker and then tap Forget Device.
    3. Log out of the Fitbit app.
  2. Reboot your mobile device.
  3. Restart your tracker. 
  4. Turn on notifications for your tracker:
    1. Open the Fitbit app and tap Account.
    2. Tap your tracker.
    3. Find an option to turn on your notifications

 

If the problems continues, feel free to contact our support team. For a faster response you can contact them via phone or chat.

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer

I did all these steps yesterday.. and even went to my app and made sure all as marked "on" within the notifications section.... still had not notifications this am... went back and inthe Notificaiton buttons were all off.  weird.

 

Thanks!

 

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