Not receiving text notifications

[TopherWar]

I've had this Blaze for a while now. I've had issues before where I stopped receiving notifications and I've always been able to fix it with the tips I've found in this forum. I've tried them all multiple times.

This morning when I woke up and opened the app, there was a notification informing me there was a new Dashboard coming and I could use it if I wanted or stick with the original for now. I chose to stick with the original. Does this matter in any way? I'm not sure, all I know is it's the only thing that I've done different since yesterday and suddenly I'm not receiving text messages. I've re-synced, re-started, set up a new account, re-connected to my phone again, restarted everything again. Nothing works.

I've opened up help chats and once they here all this they start talking about warranty options. I bought this second hand, I don't have a warranty.

So is this is? Am I stuck with a watch that does one less thing now? Anyone else at all having this problem?

Moderator edit: updated subject for clarity

[Garbutt]

I totally agree I'm getting pissed off that I cant recieve my notifications its ridiculous


Sent from my Samsung Galaxy smartphone.

[youskow]

hello

I have a fitbit blaze and having the same issues as everyone else just wondering how you went back to the old version....looking for help? Thanks

[Garbutt]

Hi

I never found the old version to install it same problem , I'm reciving call notifications but not messages


Sent from my Samsung Galaxy smartphone.

[youskow]

I downloaded a app called fit notifications and I'm now receiving text messages.

[Garbutt]

Hi I've just downloaded it but it isnt working do u still set the app notifications or just leave it as fit notifications
Thanks

Sent from my Samsung Galaxy smartphone.

[LiliyaFitbit]

Hi everybody, thank you for participating in the forums. I am sorry for the delayed reply. 

Thanks to all for the efforts to resolve the issue, sharing the solutions and helpful tips to help other users. I would like to confirm that we’re aware of this issue and are working to identify a resolution as quickly as possible. I appreciate everyone's feedback, I understand that this can be very frustrating, our team is always working on improving our devices and user experiences, and your comments are always welcome. 

I am sorry for any trouble. I appreciate your patience and understanding while we work to improve your experience.

I'll be around if you need further assistance.

[Garbutt]

It is very frustrating and it's not just a day its weeks

Sent from my Samsung Galaxy smartphone.

[Dollyg112]

Okay so this app does work for me. 

But I'm torn now because I was trying to like my newer watch. Having to get a different app just for Fitbit to work makes me still want to say screw Fitbit and keep this other watch. But I could use the money by sending the other watch back. I'm torn.

[Garbutt]

hi 

i still cant download it 

thanks 

[Garbutt]

hi i downloaded it but still no text messages im getting so annoyed lol 

[uncurledmink]

same issue,  running google pixel. 

[uncurledmink]

i have the same issue.  Im also a Security Engineer and followed all the steps, my wife's fitbit charge 2 is also having this issue.  Both running google pixels. 

[OrphanAnnie]

Uninstall the Fit bit app of 3.0 and search on Google for the 2.95... install it. You will then have to disconnect your blaze. Then reconnect it as if it's a new device. Your Fit bit should then work. My husband's and mine did after following these steps.GOOD LUCKSent from my Galaxy Tab® S2

[Diogenes]

I noticed that Fitbit app v3.3 has been distributed.
Still not getting text notifications on my Blaze from Messages app or
Google Voice.
I have auto update on, so v3.3 installed automatically. But to be sure it
was cleanly installed, I removed my Blaze from the app, uninstalled the
app, restarted my phone, installed the app, added my Blaze back to the app,
blaze synced on its own upon adding. I enabled all the permissions the app
requested. Then set up the apps I want notifications from. I select
Messages as default text app, and I selected Google Voice in the app
selection.
Sent myself test messages, notifications did not push to my Blaze.
I have a pixel 2xl.


I've installed Android app "Fit Notifications". It's not by Fitbit. Mixed
results so far. Messages notifications are coming to my Blaze, but Google
voice aren't.

[LiliyaFitbit]

Hello all, thanks for your participation in the Community. I am sorry for the delayed response. 

I appreciate your efforts to resolve the issue and sharing the additional details. I understand how you're feeling, unfortunately we haven't received any update about this at the moment, however, all the reports shared from the users are helpful to continue investigating this and working on the fix. I appreciate your patience and understanding and look forward to getting you back on track.

@OrphanAnnie @Diogenes thank you for sharing your solutions. I am sure this information will be helpful to other users! 

I'll be around. 

[SunsetRunner]

Mine stopped receiving anything. No text phone or email.  It seems like it's always something with this Blaze.  Biggest purchase regret of my life.  $200 for something you shortly thereafter discontinued and mine was replaced 3 times under warranty.  Now warranty is out and I'm screwed. I have had Fitbit products for7 years and this is absolutely the worst. I was never offered 50% off a Versa which was the Blaze replacement when  it was replaced under warranty only on a lesser unit.  I  am seriously considering moving to a different brand. We'll see how long this fix takes!

[tifortis]

I did update and if you go to notifications on the app there is no way to connect with other apps such as text and facebook. I'm pissed because I relied on that for a lot of things.

While I love my Blaze, I would like to remind you FitBit there are literally 100's of other trackers/smart watches out there. Best figure this out quick before you lose a large portion of your clients.

[jange]

Hi Folks,

I have been having the same problem and was finally able to resolve it by changing my messenger app. On a google pixel using Android 9 I was able to get messaging working by changing my default messenger app to Messages + 

[SunsetRunner]

I'm on Samsung 8, Android v9 but don't have a Messages +. They need to make it work on current messaging app like it was before they did the "update".

"Put a little zoom-zoom in your life, be happy"

Moderator edit: personal info removed

[63chevy2ang]

I take it from the most recent posts (yesterday), that the newest app update (3.3.1) didn't fix the problem either?  Is my Blaze no longer supported?  I've had the problem since the same time as this thread started back in July and I've tried to wait patiently for you all to fix it at Fitbit, but like so many others on this thread, I find my patience wearing thin.  I love my Fitbit, but if I have to replace this one because it's no longer supported, I may have to look at alternative manufacturers.  Can someone please just let us know if this problem will actually be fixed?