Not receiving text notifications

[SunsetRunner]

Not receiving text messages I was befor I've just got a Samsung s9 updated everything still not working 

Moderator edit: subject for clarity

[Flossy500]

I've got a Samsung s8 and I'm not receiving notifications or calls on my Blaze.

[Karwood]

Im receiving all notifications except text.  It used to work, no longer does.  Ive done all the troubleshooting, and still nothing.  Calls work just fine. 

[LiliyaFitbit]

Hello @SunsetRunner and @Flossy500 , thanks for joining the Fitbit Community, it's great to have you on board! Hi @Karwood , it's nice to see you back on the Community! I am sorry for the late response. 

@SunsetRunner I appreciate your efforts to resolve the issue. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out in the best possible manner, please keep working with them. 

@Flossy500 thank you for sharing your experience. Usually a missing requirement is the cause and I recommend confirming the steps to set up notifications in this help article: How do I get notifications from my phone on my Fitbit device? Move on to the troubleshooting steps if the issue persists.

@Karwood thank you for sharing that you receive all notifications except text. I appreciate your troubleshooting efforts and would like to confirm the model of your phone? You can double check the steps to set up notifications here. 

Let me know how it goes.

[Karwood]

I tried the article, nothing worked.  I have weather notifications set up and it works.  Ive deleted the app and re-installed it as well.  No text show up, everything else does.  

Iphone 8+

THanks for your help!

[LiliyaFitbit]

Hi @Karwood , thank you for your reply!

I appreciate the additional details and your troubleshooting efforts. Our team is aware of it and continues to monitor the situation and work on the fix. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution. I am sorry for any trouble. I appreciate your patience and look forward to getting you back on track.

If you have any questions, feel free to let me know.