Blaze not responding and screen won't swipe

[Totoff]

Hi, I have my blaze for 3 years and love it ! 4 days ago, my watch act weird... Its open 1 every 5 time I try to look at it and the screen wont swipe! The button seems to work when I hold them for Notification or Updates but nothing when I swipe. I try to Reboot it maybe 40 times but nothing change!? I dont no what to do now!? (Sorry îm french (qc) ) thanks for your help

Moderator edit: format

[LiliyaFitbit]

Hello @Totoff , thank you for joining the Fitbit Community! 

Thanks so much for taking the time to troubleshoot the issue you're experiencing with the screen on your Blaze. It's great to hear you love your tracker! Thank you for letting me know that the button is working, I would like to confirm if these are the steps you've tried to restart your Blaze: How do I restart my Fitbit device? Is your Blaze fully charged?

Looking forward to your response!

[Totoff]

Hello LiliyaFitbit, Thanks for helping me. 

I did Restart my fitbit device (10x)  as showed in your link. And my watch as been on the charge for 20 hours. So yes its suppose to be charge but I cant see the Battery Icone because I cant swipe my screen.

Any other ideas ? 

Thanks again 

Chris

[LiliyaFitbit]

Hi @Totoff ! Thank you for your reply. 

Thanks so much for taking the time to troubleshoot the issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Feel free to reach out if you have any other questions.