Not sync. Battery on watch full but in app empty

[Aliwally]

My watch was working fine until yesterday afternoon .discovered not syncing .  Battery was showing low so I recharged it .still not able to synch . Checked updates, Bluetooth on, switched phone on and off . Still not able to synch to phone . Watch showing steps , date etc as normal . Any thoughts please?  

[SteveH]

The app only knows the battery level as it was when it last synced so when you get it syncing again that should sort itself out.

The usual things to try when you get syncing issues are:

• restart phone (I appreciate you've already tried this but I include it here for completeness)
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?
• if none of that works then contact customer support: contact.fitbit.com

[Aliwally]

Thank you for your tips . I have restarted the watch and it appears to be connected to the phone now by Bluetooth. However it is showing no data yet

Sent from my iPhone

[SteveH]

That's strange. If data is not showing in the app after a sync then I'm not sure what to suggest. If nobody else posts with a suggestion then perhaps customer support is your best option. They may be able to see what's happening from the server side.

[Aliwally]

I’ve turned the watch in and off a few times but still no joy . Wonder if I should delete the app and reinstall ? But would that lose all my data ?Thank you anyway for your suggestions .

Sent from my iPhone

[SteveH]

Deleting the app is safe as all the previously synced data is held on the fitbit servers rather than in the app.

[LiliyaFitbit]

Hi @Aliwally, it's nice to see you again in our Community Forums! Thank you for your input @SteveH. I am sorry for the delayed response. 

@Aliwally I appreciate your participation in the Forums and sharing the details of the syncing issue you're experiencing with your Blaze and the steps you tried to resolve it. I was able to see here that our friend @SteveH provided some instructions in order to resolve this issue. Was this helpful? If it was, I recommend marking the answer given as a solution. By doing this, other users with the same inquiry will be able to find a faster response.

Now if the issue isn’t resolved, let me know and I will be glad to help you out.

@SteveH thank you for your helpful tips!

I'll be around if you need further assistance. 

[Aliwally]

Thank you for everyone’s help . I ended up deleting the app and downloading it again. This solved the problem thank you . 

[LiliyaFitbit]

Thank you for your reply @Aliwally !

I am glad to hear you resolved the issue by deleting and installing the app. I appreciate your time and efforts! 

If you haven't done so already, I invite you to participate in our discussion's forum, there are many interesting topics about Fitness and Wellness. 

Looking forward to seeing you around the forums.