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Not syncing on mobile app

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‎11-01-2016 12:17 - last edited on ‎10-09-2018 18:40 by Moderator Alum

‎11-01-2016 12:17 - last edited on ‎10-09-2018 18:40 by Moderator Alum

Hello
My band is syncing but it's not syncing on my mobile app. Why is this?

 

 

Moderator edit: subject updated for clarity

Best Answer
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3 REPLIES 3

‎11-01-2016 12:26

‎11-01-2016 12:26

Hi, @SunsetRunner, when you say it is syncing, but not on your mobile app, do you mean that your computer will sync your Blaze, but your phone won't?  Does your phone update your account once you have synced via your computer?

Sense, Charge 5, Inspire 2; iOS and Android

Best Answer

‎11-01-2016 19:14

In response to Julia_G

‎11-01-2016 19:14

Hello
I'm not on my computer. It's my app that's not syncing. I turned it off and
then it synced.
Thanks for responding
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0 Votes

‎11-02-2016 05:03

In response to SunsetRunner

‎11-02-2016 05:03

Welcome to the Community @SunsetRunner and @Julia_G thanks for stopping by. Woman Happy Thanks for troubleshooting this inconvenience by yourself. It is great to hear that your Blaze is now syncing. If you need anything else, do not hesitate in posting it.

 

Catch you later. Woman Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer