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Not syncing when all not opened

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‎09-21-2018 06:10

‎09-21-2018 06:10

I did not open my Fitbit app on my phone before I went to sleep so none of that days data synced to the app I had hit 10k steps by noon yesterday and when I synced this morning it shows 642 and no sleep record how do I fix this

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‎09-21-2018 06:55

‎09-21-2018 06:55

The unit has not lost the data, it stores detailed data for the last 5-7 days and summary data for about 30 days. It may be a software glitch. Have you tried resetting your unit?  If not follow the instructions on the site below. Restart it at least twice to make sure the software is properly restarted and then try syncing again.

 

https://help.fitbit.com/articles/en_US/Help_article/1186/?l=en_US&fs=Search&pn=1

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Community Council Member

Warren | Cincinnati, OH

Versa Lite, Ionic, Charge3, Inspire HR, Blaze(retired), Alta( retired),- Pixel 3

Take a look at the Fitbit help site for further assistance and information.

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‎09-21-2018 07:33

In response to wtksk8r

‎09-21-2018 07:33

It worked once I uninstalled the app and reset the device thank you

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