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Not tracking accurately or keeping a charge

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‎03-04-2018 12:15

‎03-04-2018 12:15

I’ve done everything suggested to clean my Fitbit blaze, and it still tells me to charge it daily. I don’t have the notifications on, gps hooked up, or anything, extraneous going on either. 

 

Also, my active minutes don’t exist. They haven’t worked in weeks, (with exercise features both on and off) and I’m noticing that my step count is losing accuracy as well. I am not sure what to do, I paid top price for this when it came out. I’ve already been debating switching to a smaller one like the Alta but I’m not sure ...

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‎03-04-2018 14:35

‎03-04-2018 14:35

Try a restart. Do it at least 3 times.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

If that doesn't help Contact Support.
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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