03-05-2016 21:11
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03-05-2016 21:11
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So I just did a workout for 32 minutes on fitstar account, had heartrate in fatburn zone whole time. Only strange thing is, is didn't sync with my Fitbit account, so I'm ok, I'll add it. But what the heck Fitbit? You have 2 ways that should have been tracked!!! And neither worked? 1. Sync with my fitstar account. 2. It was 35 minutes basically!! And the Fitbit and account don't realize that's a workout? Then I go to log it, and the closest thing is 'sport' there is no 'workout' and there is not specific fitstar workout that matches. Why is this? Don't you have all the fitstar workouts archived in you excerzises? If not get them there so people can add them, when it doesn't sync, I was mislead into buying fitstar in the first place, let me get my money's woth, since I have it for a year now.

03-06-2016 01:04
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03-06-2016 01:04
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Did you start an exercise mode on the Blase? SmartTrack will track a certain number of specific things but it won't automatically detect everything you could do. As far as I know there has never yet been the ability to transfer data between Fitbit and Fitstar accounts. Maybe that will come but it's not here yet.
Regardless, the Blaze will still have tracked heart rate Nd steps etc so the calories should all still be accounted for. If you wanted to use the 'Activity Log' button on the website to turn that into an exercise record then you could do but it obviously won't change any totals for the day.
Mike | London, UK
Blaze, Surge, Charge 2, Charge, Flex 2 - iPad Air 2, Nokia Lumia 925 (Deceased), iPhone 6
Take a look at the Fitbit help site for further assistance and information.

03-06-2016 04:23
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03-06-2016 04:23
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Sense, Charge 5, Inspire 2; iOS and Android

03-06-2016 07:37
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03-06-2016 07:37
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03-06-2016 07:38
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03-06-2016 07:38
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