Notification issues

[Sterlingmike]

Hello. I have a Fitbit blaze I received on Father's Day of 16.sen e day one I set it up I have not been a ble to receive text notifications.i get phone and everything else (not sure q out calendar due to I don't use it) but my girlfriend has the blaze and it works perfectly. I am useing a iPhone 6s Plus with latest iOS installed.i would like to be to get this fixed. Any ideas on how to do so?

[FerdinandFitbit]

Hi there @Sterlingmike. Good to see you in the Community! 🙂

I would recommend first of all, checking that you have the notifications enabled on your app not just for calls but also for text messages and calendar notifications if you ever need them. For that, make sure you have the latest Fitbit app version installed and then, go to your app. Tap on your tracker which will bring the tracker settings menu. Here, tap on "Notifications" and then make sure that the notifications you want to receive are checked as you can see below:

If this doesn't work, try to restart your tracker by pressing and holding the left and lower right buttons for 10-15 seconds until your tracker reboots and then make sure to sync your tracker or even try to set it up as a new device by going to the Account section, choosing "Set up a new device" and following the on-screen instructions.

Hope this gets you back on track and let me know if you need more help with this!

[Rich_Laue]

Doesn't the iPhone have a notifacation panel that needs something setup? 

[Sterlingmike]

I have gone through both the phone and Fitbit. All settings are
correct,everything is turned on and everything works but the texts
notification feature.

[Rich_Laue]

http://help.fitbit.com/articles/en_US/Help_article/1610

[Sterlingmike]

So last night I completely removed my Fitbit from my phone and app.
Reconnected it and started over. Still no change. I gone through all
settings for both my phone and my blaze once again and theaters has been no
change.

[FerdinandFitbit]

Huh, that's strange. According to your first post, you're using an iOS device. 

You could try going into your message notification settings on your phone directly and play around with the notifications options to see if maybe you have anything turned off that could be preventing  your tracker to receive the notifications.

Let me know how it goes @Sterlingmike.

[bbarrera]

@Sterlingmike from help article, there are several steps to enable notifications:

1. Enable in Fitbit app

2a. Settings > Notifications for messages/phone/calendar is properly configured to Allow and Show in Notification Center

2b. Hmmm, I thought Notifications also needed Show on Lock Screen? Thats not in Fitbit help article. Try that just in case.

Things that can block notifications:

- Do Not Disturb is on (Settings > Do Not Disturb), turn off to enable notifications

- Blaze is also connected to another phone, iPad, or computer. If the Blaze currently is paired with that other device, that will prevent it from receiving notifications from your phone. Go to the other device and forget the Bluetooth pairing.

- Blaze loses Bluetooth connection, for various reasons

[scottqmarcus]

I'm not sure if I'm posting this in the right place. If I'm wrong, please advise.

I had a FB flex, then upgraded to a charge HR, now got a Blaze just last week. However, I get "time to leave" notifications over and over and over again, even well after my event has started.

Yesterday, I had an event at 11:30. I got the first notifcaiton at 11:15, which was perfect. Then between 11:15 and 2:30 (the appointment ends at 1:45), I must have received 30 notifications even though I was already at the meeting; sometimes as often as every minute. Other times, it would be a few minutes apart.

It's now doing it for an event I have next week (?) which is what prompted me to seek help.

(I'm using an iphone 6, when I set up my Blaze last week, it automatically did an update.)

Please help. This is driving me nuts - and I don't want to turn off notications. I want them - just not repeating constantly.

[AlejandraFitbit]

It's great to see you around @scottqmarcus and @bbarrera thanks for stopping by and provided those great steps.  I would like to know if you keep having problems with your Blaze and if you have you tried to restart it? If you haven't, please restart it. After the restart process, I recommend checking your calendar and see if all of your meetings have the correct time and date. 

Hope to hear from you soon.