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Notifications Stopped

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‎07-11-2016 09:58

‎07-11-2016 09:58

Just bought a FitBit Blaze yesterday.

I have a Verizon Motorola Droid Turbo phone.

 

It took a painful amount of time to complete the setup, but all of that was well.

 

Today, my notifications of incoming text mesages has stopped. The messaging app is not open.

I am utilizing Messenger+.

My husband is using the standard phone messaging app, and he is having the same issue.

 

I've emailed for support, but I thought I would try here as well since I think the customer service is slow. 

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‎07-11-2016 13:18

‎07-11-2016 13:18

@Mrs.L Did you check to make sure Notifications are still turned on?  Swipe down from the top of your Blaze screen and make sure it is set to "On".

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‎07-11-2016 14:23

‎07-11-2016 14:23

Still turned on.
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‎07-11-2016 14:53

In response to Mrs.L

‎07-11-2016 14:53

You should check the device compatibility list. It is very possible that your device is not supported fully, which would cause inconsistencies with things like notifications. Support should be able to help with this.

 

Either way, I suggest calling support for issues like this as opposed to emailing them. It will give you a faster response and they will be able to better answer your questions directly.

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