Notifications not properly working on my Blaze

[DPA67]

Despite similar posts - this issue is still unresolved. Blaze will not receive Ring Doorbell notifications despite all attempts to ensure all devices are latest firmware versions, all apps deleted and re-installed, Al devices hard restarted and re-synced multiple times. Phone receives Ring Doorbell notifications - but doesn't show up on blaze - all other selected app notifications do???

Moderator edit: updated subject for clarity

[MarreFitbit]

Hi there @DPA67, welcome to the Community Forums. I'm sorry to hear that you're going through this situation. Thanks for taking the time to troubleshoot the notifications on your Blaze prior to contacting us.

While reading your post I was wondering if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

I'd like you to confirm if you've followed all the steps provided in the help article: Why are notifications delayed or missing?

If so, let's try turning off Background Restrictions/Limitations: Phone settings > Apps & Notifications > Fitbit app > Background restrictions or Background limits.

Then, disable battery limitations:

1. Go to Settings > Apps > Fitbit app > Advanced > Battery > Battery optimization
2. Change view to All apps
3. Search for Fitbit app
4. Choose Not optimized

Please give the steps above a try to improve syncing and notification functionality with your tracker. Keep me posted, I'll be around. 

[DPA67]

phone is Google pixel 2xl - on the list. there are no problems with syncing just receiving ring doorbell notifications. ALL other notifications work

[MarreFitbit]

Hi there @DPA67, thanks for jumping in here and letting me know the model of your phone and what is your experience.

I appreciate you've mentioned the non-stop vibration during your calls. We’re aware of it and are working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

[DPA67]

These computerized auto replies are hopeless - continuous vibrations were never mentioned. It would be nice if a real person responded to these posts ☹️

[MarreFitbit]

Hi @DPA67, totally understand how you feel about this situation. 

The troubleshooting steps we provided haven't helped due to the issue we already mentioned. Our team is informed about this and they are working to get this solved soon. 

We know that this is not the resolution you're hoping for, but rest assured that we are doing our best to get you all back on track.