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Only one heart rate sensor works

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‎02-24-2020 09:17 - last edited on ‎02-25-2020 15:40 by Fitbit Moderator

‎02-24-2020 09:17 - last edited on ‎02-25-2020 15:40 by Fitbit Moderator

On my fitbit blaze for some reason only one of my green sensor lights in the back it lighting up, how do ai fix this?

 

Moderator edit: Subject for clarity 

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‎02-25-2020 15:40

‎02-25-2020 15:40

Hello @Jassy87, welcome to the Community Forums!

 

Thanks for bringing this to my attention. To resolve this situation, please follow the next steps to restart your device:

 

  1. For Fitbit Blaze, press and hold the back and bottom buttons until you see the Fitbit logo on the screen. 
  2. Let go of the buttons.
  3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device? 

 

Keep me posted and let me know if you require further assistance. 

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3 REPLIES 3

‎02-25-2020 15:40

‎02-25-2020 15:40

Hello @Jassy87, welcome to the Community Forums!

 

Thanks for bringing this to my attention. To resolve this situation, please follow the next steps to restart your device:

 

  1. For Fitbit Blaze, press and hold the back and bottom buttons until you see the Fitbit logo on the screen. 
  2. Let go of the buttons.
  3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device? 

 

Keep me posted and let me know if you require further assistance. 

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‎02-25-2020 16:17

In response to RicardoFitbit

‎02-25-2020 16:17

I talk to Fitbit and they said it was defected and they are sending me a new one.

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‎02-25-2020 17:14

In response to Jassy87

‎02-25-2020 17:14

Your update is appreciated @Jassy87.

 

I'm happy to know that you received assistance from our Customer Support team. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

 

Because your issue was resolved and just if you're interested, I want to suggest you to visit our discussion forums and participate over there. There are several users that share helpful information and tips about eating well, how to manage your weight, better sleep, a mindful lifestyle and some inspiring stories too!  

 

Thanks for being part of the Fitbit family, it was a pleasure to assist you.

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