Pairing a new device

[SunsetRunner]

I sold my blaze but didn't impair it. I then deleted my fitbit account via website and then confirmed delete on email. The new ower cannot pair. Any advice please?

[NoLifeBen]

Hey there, @SunsetRunner.

Welcome to the Fitbit community! 

To be able to pair a Fitbit, you're going to need to do so through the Fitbit app. Once they complete installation, they're going to need to follow the instructions on screen during the setup process, as you are unable to pair your tracker with your mobile device unless the Fitbit app has your mobile device and tracker discovered. This is mainly to prevent strangers from accessing your Fitbit or data.

If you need anything else, let me know, and I'll try and get back to you as soon as I can!
- Ben

[AlejandraFitbit]

Hey @SunsetRunner, welcome to the Forums and @NoLifeBen thanks for stopping by.

I appreciate all the efforts in trying to fix this setup issue and would like to know if the instructions provided by our friend worked? Were you able to pair the Fitbit?

Hope to hear from you soon. 

[SunsetRunner]

Hi, thank you very much for your help. I've passed the information on to
the new owner but he's adamant it won't connect so will have to take it
back and have a go myself. I'm wondering if I deleted my account and wiped
my phone may have caused issues rather than unpairing it first?

[artsymomma74]

I am having this very issue.  I just purchased a used Blaze from an acquantance.  She unpaired the Blaze from her account.  I have downloaded the app, created a new account and have attempted to follow the instructions for adding a new device.  I get to the part where you enter the 4 digit number on the Blaze screen.  When I do this it acts as if it is going to connect, but it just goes back to the screen (in the app on my phone) where you choose "add new device".  Very frustrated at this point!

[SunsetRunner]

Fitbit customer services have found a fault with the device and are
replacing it so unfortunately it couldn't be fixed.